1. What will happen to my points on my Super J IGA, gl foodmarket or Mega J Card?
  2. What happens to my Mega J membership since you have converted to one card?
  3. How do I register for my new Massy Card?
  4. Can you have a joint Massy Card?
  5. What is required for Registration?
  6. Why am I issued a Massy Card (key ring) upon registration?
  7. What is a personalized Massy Card and when will I receive?
  8. How can I redeem my Massy Card Points?
  9. Do Massy Points expire?
  10. If I forget my Massy Card when I purchased good, can I get my points later?
  11. I lost my card how can I get a new one and is there a fee?
  12. What happens to my Massy Points if I return an item?
  13. Where is the Massy Card accepted?
  14. Can the Massy Card be used only in St. Lucia?
  15. Question not answered above?

Get More!
One Card… many Locations for you to earn rewards!

We have rebranded our stores. Super J IGA, gl foodmarket and Mega J are now part of the Massy Stores family.  With that, we have rebranded and upgraded the three loyalty card programmes into one, the Massy Card.  Now you only need one card to earn points and other rewards as you shop at Massy Stores and our Massy Card Partners.

The Massy Card is free and many of the great previous loyalty card features and benefits remain; such as earning points on every transaction; using points to purchase groceries at your “Home Store”; or redeeming points for Massy gift vouchers to purchase goods and services at our many participating partners (current list enclosed).  With your Massy Card you can keep up-to-date with your Massy Points balance and receive alerts on exclusive offers direct to your phone with the Massy Card Mobile App.

We’re pleased to announce that in the coming months there will be many more rewards coming your way, including faster and more flexible options for redeeming your rewards.

Whether you are a new or an existing customer, the process towards obtaining your new Massy Card is very simple.

 

(1) What will happen to my points on my Super J IGA, gl foodmarket or Mega J Card?

If you are an existing card holder, your current points on each card will be transferred to your new Massy Card once the account is activated.  Therefore, please indicate to Customer Service which loyalty cards you currently have at the time of registration.

 

(2) What happens to my Mega J membership since you have converted to one card?

You can maintain your membership at Massy Stores Mega and the normal fee will apply. All the benefits of membership will continue to apply.

 

 (3) How do I register for my Massy Card?

Whether you are a new or an existing customer, the process towards obtaining your new Massy Card is very simple.

 

(4) Can you have a joint Massy Card?

Yes, you can. Joint cards are perfect for households where more than one person shops for groceries. Here’s how it works:

 

(5) What is required for Registration?

You are required to provide the following information:

“Home Store” is the store where you do your main shopping and where you can redeem your points at the cash register.

 

 (6) Why am I issued a Massy Card (key ring) upon registration?

The Massy Card (key ring) is issued to you to allow you to earn points while you shop at Massy Stores and Massy Card Partners (See attached), until you receive your personalized Massy Card, which takes up to two weeks to be ready after activation of your Massy Card (key ring).  However, you must activate the Massy Card (key ring) in order for a personalized card to be issued to you later.

How do I activate my Massy Card (key ring)?

You can activate your Massy Card (key ring), when you register at the Customer Service Desk at Massy Stores.

During this time let us know whether you would like to receive information on promotions, specials and partner offers via email and other information channels.

 

 (7) What is a personalized Massy Card and when will I receive?

Your personalized Massy Card is unique to you as it will have your name on it.  The card will also have the same number as your Massy Card (key ring) which you will continue to use.

The card should be ready for collection from your “Home Store” after you have activated your Massy Card (key ring).  Please walk with a valid photo ID for collection.

 

(8) How can I redeem my Massy Card Points?

Once you have accumulated a minimum of 500 points which is equivalent to $5.00, you can begin to redeem your points.

You can redeem your points using both the Massy Card (key ring) and your personalized Massy Card, however, a valid photo ID will be required at the time of redemption.

Points redemption can occur in the following ways:

 

(9) Do Massy Points expire?

Yes. Unused Massy Points do expire.  That is an account with points, which shows no activity or is not being used for one year will expire.

 

(10) If I forget my Massy Card when I purchased good, can I get my points later?

This will not be possible.  Massy Points are awarded only at the time of purchase when your card is scanned.

 

(11) I lost my card how can I get a new one and is there a fee?

Yes, you can get a replacement card from any Massy Stores at a replacement fee of EC$5.00.

 

(12) What happens to my Massy Points if I return an item?

You earn Massy Points when you purchase products. Therefore, when you return an item, your Massy Card will be scanned in order for the Massy Points which you earned to be deducted from the points balance on your account.

 

(13) Where is the Massy Card accepted?

The Massy Card is accepted at all Massy Stores and participating Massy Card Partners.

 

(14) Can the Massy Card be used only in St. Lucia?

In addition to St. Lucia, your Massy Card can be used at Massy Stores in St. Vincent, Barbados, Trinidad and Guyana.

 

(15) Questions not answered above?

Please contact, Customer Care at 1-758-457-2404 or CustomerCare.slu@massystores.com or visit any Massy Stores.